Terms of service (lx-watch)
cleanvswatch.com provides specialized after-sales repair services for vintage pocket watches, focusing on preserving authenticity, functionality, and historical value with transparent, professional support. To request a repair, contact customer service via email (327442606@qq.com), phone (+852 6949 3911), or deliver the watch to our designated after-sales address. Unless stated otherwise, you arrange delivery to our facility and cover associated shipping costs + non-warranty repair fees.
1. Scope of Repair
1.1 Warranty-Covered Repairs
Eligible for watches purchased directly from cleanvswatch.com within the 12-month warranty period. You must provide:
Original purchase receipt/order confirmation (visible transaction ID),
Clear issue details (e.g., "intermittent movement failure," "loose chain attachment"),
Watch photos (front, back, affected area) for pre-assessment.
Warranty covers only manufacturing defects (e.g., faulty movement parts, defective hinges) – not external damage.
1.2 Non-Warranty Repairs
For non-warranty damage (e.g., improper storage scratches, unprofessional disassembly issues, unauthorized maintenance wear), cleanvswatch.com charges reasonable fees. Certified vintage watchmakers inspect within 3 business days and provide cost estimates based on labor, part rarity (if needed), and historical complexity.
1.3 Exclusions from Standard Repairs
Standard repairs exclude aesthetic enhancements and non-functional part replacements, such as:
Case refinishing for cosmetic purposes (e.g., removing non-impacting patina),
Replacing intact but slightly worn decorative engravings/vintage dial details,
Over-polishing metal components beyond functional restoration.
These are available as add-ons with separate quotes.
2. Repair Quotation
2.1 Issuance of Quotation
For non-warranty repairs, we send detailed quotations via email (327442606@qq.com) and WhatsApp within 3 business days of receiving the watch. Quotations include:
Hourly labor cost breakdown,
Replacement part pricing (noted as original vintage or high-quality reproduction),
GST (no hidden fees post-quotation).
Valid for 14 calendar days; re-inspection (with possible cost adjustments) may be required after expiration.
2.2 Confirmation of Quotation
To proceed, confirm acceptance in writing (email/WhatsApp) within validity, including:
Your full name + contact number,
Watch reference number (provided upon receipt),
Explicit approval of the quoted amount.
No repair work starts without this confirmation.
2.3 Payment Requirement
Full payment for repairs + applicable return shipping fees must be completed before:
In-person collection, or
Arranging return shipping.
Accepted methods: bank transfer, Visa/Mastercard, PayPal. Send payment confirmation to 327442606@qq.com to trigger final steps.
3. Product Collection
Once repairs are done, cleanvswatch.com sends a "Collection Notice" via email/WhatsApp, including:
Watch’s current condition (e.g., "movement fully restored, minor cosmetic wear retained"),
Total due (if unpaid),
After-sales address (for collection) or estimated shipping date.
3.1 Pre-Collection Payment
Settle all outstanding fees before collection. An itemized invoice is provided for records.
3.2 Repair Status Confirmation
With the notice, we share:
High-res photos/short video of the repaired watch (showing functional tests: winding, time-setting),
One-page inspection report (e.g., "replaced worn mainspring, cleaned movement gears, tested accuracy").
Written confirmation of satisfaction is required before releasing the watch. Confirmation = acceptance of condition (no further adjustments).
4. International Shipping
4.1 Overseas Delivery Options
For international customers, we can ship the repaired watch to your address (two options):
With Insurance: Request a quote via 327442606@qq.com (based on appraised value + destination). For lost/seized packages (valid proof: logistics tracking/customs notice), we resend – you pay secondary shipping; we cover duties/import fees.
Without Insurance: You assume all delivery risks (loss, damage, non-delivery). We provide a tracking number but take no liability for issues beyond control.
A "Shipping Notice" (tracking number + carrier details) is sent post-dispatch.
4.2 Shipping Cost Responsibility
Warranty-Covered Watches: We cover return shipping (tracked carrier: e.g., DHL Express).
Non-Warranty Watches: You cover return shipping – included in initial quote (if requested) or invoiced separately pre-shipping.
4.3 Force Majeure Exemption
cleanvswatch.com is not liable for:
Delivery delays/failures from uncontrollable events (e.g., extreme weather, strikes, extended customs inspections),
Transit damage caused by carrier negligence (file claims directly with the carrier using the tracking number).
4.4 Replacement Parts Retention
All replaced parts are retained for quality control/compliance. To view them before disposal, notify us in writing within 5 business days of repair completion (photos available on request; no international shipping due to customs/restrictions).
5. Agreement to Terms
By submitting a repair request (email/phone/in-person delivery), you confirm you have read, understood, and agree to this policy. It supersedes all prior verbal/written agreements about repairs. Registered customers will be notified via email (provided in your request) of policy updates.