Return policy (lx-watch)
cleanvswatch.com provides end-to-end after-sales support, including professional repairs and a 10-day return-without-reason policy (terms below). For repair/return inquiries, contact customer service via email (327442606@qq.com) or deliver products to our designated after-sales address (repairs only). Unless stated here, you arrange delivery and cover costs (shipping, insurance).
1. Scope of Repair Services
1.1 Warranty-Covered Repairs
To apply for warranty repairs (valid per your purchase invoice), submit original purchase docs (purchase date, product model, order number clearly stated). cleanvswatch.com proceeds only after verifying doc authenticity and coverage (e.g., manufacturing defects, normal-use malfunctions).
1.2 Non-Warranty Repairs
For non-warranty damage (e.g., misuse, drops, poor maintenance, long-term wear), cleanvswatch.com charges reasonable labor/part fees. Certified technicians complete damage evaluations within 3 business days and share transparent cost breakdowns.
1.3 Exclusions from Standard Repairs
Standard repairs exclude cosmetic work (e.g., vintage watch case polishing, non-essential scratch removal) or replacement of functional but slightly worn parts. These require separate requests; we quote fees upfront.
2. Repair Quotation Process
2.1 Issuance of Quotation
For non-warranty repairs, we send detailed quotations (labor, part costs, applicable GST) via WhatsApp/email (327442606@qq.com) within 3 business days of receiving the product. Quotations are valid for 2 weeks.
2.2 Confirmation of Quotation
Authorize repairs via written confirmation (WhatsApp/email). No work starts without this. Unresponded quotations expire after 2 weeks; products are held 5 extra days before we notify you to arrange return shipping (your cost).
2.3 Payment Requirement
Settle full repair fees + associated delivery costs before product release. Accepted methods: credit card, PayPal, bank transfer (details in quotation).
3. Product Collection (Post-Repair)
3.1 Pre-Collection Payment
Clear all outstanding fees (repair, inspection, storage) before collection. Present payment confirmation (digital/printed) for in-person pickup.
3.2 Repair Status Confirmation
With the "Collection Notice" (WhatsApp/email), we provide high-res photos/videos of fixed areas. Request extra media within 24 hours of notice. Your satisfaction confirmation = acceptance of repair quality.
4. International Shipping (Repaired Products)
4.1 Overseas Delivery Options
- With Insurance: Request a quote via 327442606@qq.com (provided within 1 business day). For lost/seized/damaged packages (valid proof, e.g., courier reports), we resend—you pay secondary shipping; we cover duties/fees.
- Without Insurance: You assume all risks (loss, damage, non-delivery). No refunds/reships for uninsured shipments.
A "Shipping Notice" (tracking number) is sent post-dispatch.
4.2 Shipping Cost Responsibility
- Warranty products: We cover standard UPS/FedEx economy shipping.
- Non-warranty products: Costs (weight/destination/courier-dependent) paid before dispatch.
4.3 Force Majeure Exemption
We are not liable for delivery failures/damage from events beyond control (e.g., natural disasters, strikes, courier disruptions). We provide docs to assist with courier claims if requested.
4.4 Replacement Parts Retention
All replaced parts (warranty/non-warranty) are retained for quality control; no returns to customers.
5. 10-Day Return-Without-Reason Policy
5.1 Eligibility & Timeframe
Request returns/refunds within 10 days of submitting the request (post-delivery, per courier tracking marked "delivered"). Qualifications:
- Original protective films intact.
- Product in resalable condition (no handling signs beyond unboxing).
Initiate returns via:
- Email: 327442606@qq.com
- WhatsApp: Message customer service.
5.2 Return & Refund Timeline
- Ship back within 7 days (courier with signature confirmation) after approval.
- We inspect within 2 business days of receipt.
- Approved refunds (excl. original shipping/insurance) process in 2–5 business days.
5.3 Color Mismatch Exclusion
No returns for color differences. Website images use professional lighting; variations may occur due to screen settings. We provide 3+ high-res images (material close-ups) per product.
6. Return Requirement: Unused & Intact Condition
Returns must meet:
- Original protective films fully attached.
- Original packaging (boxes, docs, accessories) tear/stain/tape-free (damaged packaging = 10% restocking fee).
- No wear (scratches, dents, residue).
For slightly used (undamaged) products:
- Reject return (you pay shipping), or
- Offer 30–50% partial refund (per condition).
7. Mandatory Return Merchandise Authorization (RMA)
- Request return instructions (after-sales address, packaging rules).
- Obtain a unique RMA code (valid 5 days).
Packages without a valid RMA code are refused and returned (your cost). Mark the RMA code clearly on the outer packaging.
8. Inspection of Returned Products
We inspect returns for compliance within 2 business days. Results (approval/denial, refund amount) are emailed with photos of non-compliant issues (e.g., damaged packaging).
- Approved: Refund processed immediately.
- Denied: Choose between return shipping (your cost) or discard (your written consent).
9. Tracking & Responsibility for Return Shipments
When returning:
- Use a reliable courier with tracking number.
- Retain the tracking number (no confirmation = no refund).
- You cover return customs duties/fees; we provide purchase docs for clearance on request.
We email confirmation when the return package is scanned into our system.
10. Refund Processing Details
10.1 Credit Card
Refunds reflect in 7–14 business days (includes bank processing). For delays beyond 14 days: contact your bank first, then us (327442606@qq.com) for docs.
10.2 PayPal
Refunds process immediately post-approval, reflecting in 3 business days. Check "Pending"/"Refunds" or contact us for a transaction ID.
10.3 Bank Transfer
Refunds take 5–7 business days. Provide your bank’s SWIFT code (international) or routing number (local) — missing details delay processing.
11. Agreement to Terms
Using our website/products/services means you accept these terms. We update the policy periodically: revisions are posted online with a new effective date. Continued use = acceptance of updates. Contact 327442606@qq.com for help.